TechOps Engineer

• Design, deploy, maintain, and improve production infrastructure as code (IaC) in Amazon Web Services (AWS), with a focus on quality, performance, scalability, availability, and maintainability.
• Operate and support containerized environments, including Amazon EKS, Amazon ECS, and Kubernetes.
• Monitor cloud infrastructure, operating systems (Windows, Linux, and Unix), databases, networks, and cloud-hosted applications; investigate issues and help restore service.
• Participate in incident response, troubleshooting, problem investigation, and service recovery. Document findings, corrective actions, and follow-up work as required.
• Develop, automate, implement, and test secure deployment practices, backup and recovery processes, and disaster recovery procedures.
• Protect data at rest and in transit through appropriate encryption, access controls, network segmentation, and perimeter security.
• Implement and maintain security controls for infrastructure, networks, and applications, including logging, auditing, vulnerability assessment, and validation.
• Use approved security testing and vulnerability assessment tools to identify and help remediate weaknesses. Work with Corporate Information Security (CIS) and other teams to implement corporate security requirements.
• Follow applicable Quality Management System (QMS) procedures and controlled processes when making changes to production and customer environments. Maintain traceable change records, required evidence, and documentation to support validation, audits, and inspections.
• Support QMS activities such as change control, risk assessment, deviation investigation, corrective and preventive actions, and periodic reviews, as applicable to the assigned systems and procedures.
• Apply FinOps practices to AWS environments. Monitor usage and cost trends, improve resource tagging and cost visibility, identify waste, and recommend or implement rightsizing, scheduling, storage, and other cost-saving measures while preserving reliability, security, and quality requirements.
• Identify opportunities to automate repetitive operational tasks and carry improvements through implementation, testing, documentation, and ongoing support.
• Plan and perform scheduled maintenance, infrastructure changes, and product upgrades for cloud services.
• Maintain operational processes, runbooks, system records, and customer environment documentation. Contribute to infrastructure documentation and the knowledge base.
• Troubleshoot and support VPNs and network connectivity; contribute to network design and reliability.
• Collaborate with Engineering, Product, Quality, Security, and other partners to support customer needs and improve service reliability and operational readiness.

Required Qualifications

• Bachelor’s degree or equivalent in Computer Science, Information Technology, or a closely related field.
• Three to five years of relevant experience in cloud operations, infrastructure engineering, DevOps, site reliability engineering, or a related technical role.
• Hands-on experience with AWS and infrastructure as code.
• Experience supporting Linux and/or Windows systems, production applications, and cloud networking.
• Working knowledge of containers and orchestration technologies such as EKS, ECS, or Kubernetes.
• Experience with monitoring, incident response, troubleshooting, security controls, and backup or disaster recovery practices.
• Ability to work within documented procedures and maintain accurate, traceable operational records in a quality-managed environment.
  • Strong written and verbal communication skills, including the ability to document technical procedures and work effectively across teams.