Genesys Cloud- Analyst (2+)
Deloitte
|
61 days ago
|
Hyderabad
Responsibilities
You will be responsible for solving business problems with various technological solutions.
- Analyze, document, and visualize business processes and requirements.
- Develop digital skills/platform solutions using AI/ML.
- Coordinate quality management, testing, and continuous improvement of digital skills.
- Monitor solution performance and provide regular metrics and reports.
- Identify and drive automation opportunities across programs.
- Collaborate on designing and deploying technology solutions for global stakeholders.
- Support integration and architecture for customer-facing applications.
- Liaise with technology teams and external vendors to ensure smooth operation and delivery.
- Participate in special projects and adapt to shifting business priorities.
Location: Hyderabad
Shift Timings: 11:00 AM – 8:00 PM IST or 2:00 PM – 11:00 PM IST.
Shift timings may be adjusted based on business requirements and deployment schedules. Candidates are also expected to provide on-call support in a rotational roster, depending on the criticality of application or solution incidents.
Experience: 2-4 Years
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