Responsibilities

• Assist with routine setup, configuration, and monitoring of Azure/AWS resources as guided by senior team members.

• Support basic user access requests (e.g., creating, modifying, or deleting user access in cloud portals).

• Shadow and document troubleshooting activities for simple cloud issues (like VM startup failures, resource quota limits).

• Participate in cloud-based deployment processes and sit in on team meetings to understand project goals and technical requirements.

• Help maintain documentation (installation guides, FAQ, runbooks) for cloud operation processes.

• Follow step-by-step checklists for daily health and status checks of basic cloud services (monitoring dashboards, reviewing alerts, running simple scripts).

• Learn and practice DevOps basics: running sample CI/CD pipelines, version control basics, and observing automation jobs.

• Regularly attend trainings and actively seek mentorship from experienced colleagues.

• Report problems or unusual findings promptly to responsible team members.

Required Technical Skills:

• Basic awareness of cloud computing concepts (what is a server, storage, networking, etc.)

• Interest in learning public cloud (Azure or AWS) and willingness to explore cloud consoles

• Enthusiasm for technology, willingness to follow instructions and standard operating procedures

• Clear written and spoken English for collaboration and documentation

• Proactive attitude towards training and self-learning

• Ability to follow checklists, ask questions, stay organized

• Knowledge of security auditing policies, critical authorizations, and objects.

• Strong analytical, problem-solving, and multi-tasking skills for timely resolution of complex customer issues.

• Excellent written and oral communication skills.

• Self-motivated to improve knowledge and skills

• Works well both in a team environment and independently

Education:

• Bachelor’s or master’s degree in computer science, Information Technology, or a related field.