Provide on-call support for production environments for incident management.

- Troubleshoot, debug and resolve incidents in a timely manner.

- Perform RCA and participate in the post mortem process to ensure service reliability.

- Implement CI/CD related pipelines and automations.

- Participate in the change management process to ensure operational consistency and improvements.

- Setting up and configuration of infrastructure components and software services.

- Work with other teams responsible for infrastructure, network, applications and infosec.

- Escalate dependent issues with relevant teams and follow up for timely resolution.

- Understand the architecture of our services and products.

- Document runbooks, configurations, and best practices.

- Be on rotational on-call roaster

What are we looking for?

 -Bachelor degree in computer science or equivalent

- 3+ years working on-call on production environments.

- Strong understanding of linux OS and TCP/IP networking fundamentals

- Strong analytical and problem-solving skills.

- Strong written and verbal communication skills.

- Strong Sysadmin/Linux command / scripting skills

- Excellent accountability to take things to logical conclusion

- Experience working on asterisk pbx software

- Experience with DevOps tools like Jenkins, Ansible, Kubernetes, Git

- Team-player, proactive, flexible and able to work in a fast-paced environment