IBM i Product Support (fresher+)
Your role and responsibilities
Assist in diagnosing and resolving issues related to IBM i software, applications, and system tools.
- Work with support tickets to gather logs, system data, and steps to reproduce issues.
- Provide first-level support via email, ticketing systems, or live support (under supervision).
- Collaborate with senior engineers and development teams to escalate and track complex issues.
- Document common issues and create/update support knowledge base articles.
- Participate in internal training and shadowing sessions to build IBM i technical knowledge.
Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
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