Role and Responsibilities:

• Participate in an on-call rotation for incident response and implement proactive measures to prevent incidents.
• Develop monitoring alerts and incident response processes to ensure high availability and reliability.
• Document actions taken during incidents and create automated solutions to improve incident response.
• Collaborate with the engineering team as an expert in reliability, performance, and efficiency to support ongoing projects.
• Consistently deliver high-quality managed services, ensuring optimal uptime and scalability of infrastructure, applications, and cloud services.
• Automate the detection and resolution of recurring issues to enhance system stability.
• Build tools and automation frameworks to eliminate repetitive tasks and prevent incident occurrence.
• Continuously improve engineering, operational processes, and team practices to enhance efficiency and productivity.
• Demonstrate strong programming skills and a deep understanding of systems to support the reliability and scalability of services.
• Foster a culture of continuous improvement by promoting process changes and best practices.
• Engage in continuous learning to expand skills through experimentation or training.

Soft Skills:

• Ability to work asynchronously and independently.
• Strong collaboration skills and willingness to work as part of a team.
• Excellent problem-solving skills with the ability to think clearly under pressure.
• Strong analytical and management skills.
• Effective communication and documentation skills.

Qualifications:

• Bachelor's or Graduate degree in Computer Engineering, Computer Science, Engineering, Information Systems Management, or equivalent experience.
• Experience with Monitoring/Observability/Log tools such as AWS CloudWatch, Datadog, Prometheus/Grafana, and ELK.
• Proficiency with Public Cloud platforms, LINUX/UNIX environments, and programming languages such as Java, Python, or Go.
• Familiarity with Agile methodologies, SaaS environments, RDBMS, NoSQL databases, Cloud Architecture, and Frontend/Backend Systems and tools.
• Comfortable with scripting and debugging production systems and services.
• Strong collaboration skills with a mindset for continuous improvement.
• Expertise in scalability and root cause analysis exercises.