In this role you will:

• Provide support for infrastructure-related issues and conduct root cause analysis.
• Develop and maintain documentation for infrastructure configurations and procedures.
• Respond to and resolve production incidents in a timely manner.
• Partner with cross-functional teams and external vendors.
• Provide clear and timely communication to stakeholders during incidents and outages.
• Participate in on-call rotation and support coverage planning.
• Secure and monitor hosted production SaaS environments provided by third-party partners (e.g. Workday and ServiceNow).
• Ensure high availability and reliability of infrastructure components through monitoring and performance tuning.
• Implement and maintain security measures to protect infrastructure from threats.
• Automate repetitive tasks and improve processes using scripting languages such as Python, PowerShell, or BASH.
• Support Airflow DAGs in the Data Lake, utilizing the Spark framework and Big Data technologies.

Experience & Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, Business, or equivalent work experience.
• 3+ years of experience in production support or software engineering roles.
• Hands-on experience with Workday integrations and configuration.
• Knowledge of AWS services (Lambda, S3, CloudWatch, IAM, etc.)
• Experience in maintaining infrastructure for Data Lake/Big Data systems built on the Spark framework and Hadoop technologies.
• Experience with Active Directory and LDAP setup, maintenance, and policies.
• Exposure to Workday Integrations and Configuration.
• Experience with infrastructure automation tools (e.g., Terraform, Ansible, Chef) is preferred.
• Excellent problem-solving skills and attention to detail.
• Strong verbal and written communication skills.
• Understanding of Agile methodologies, including Scrum and Kanban.