Executive-Junior Engineer (fresher+)
vodafone
|
109 days ago
|
Pune
What you will do
- Acknowledge incidents, problems, and service requests, handling them with appropriate support from senior team members to ensure SLA compliance.
- Utilize Confluence and Jira to document knowledge training sessions and best practices for SOPs and MOPs.
- Gain operational understanding of managed solutions and data flow.
- Monitor system performance and analyse trends.
- Collaborate and communicate with cross-functional teams, including development, operations, and end-users, to understand their needs and provide technical support.
Who you are:
- You have a good conceptual understanding of performance management tools and application operations.
- You understand ITIL basics and virtualization concepts.
- You have a good understanding of Unix/Linux operating systems commands, with scripting and automation skills using languages like shell and Python being an added advantage.
- You are a team player, quick learner, and self-motivated.
- You possess good communication and presentation skills in English (both written and spoken).
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