DevOps Engineer (NM+)
Wipro | 224 days ago | Hyderabad

  1. Provide customer support/ service on the DevOps tools
    1. Timely support internal & external customers on multiple platforms
    2. Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT
    3. Ensure adequate resolution with customer satisfaction
    4. Follow escalation matrix/ process as soon as a resolution gets complicated or isn’t resolved
      1. Troubleshoot and perform root cause analysis of critical/ repeatable issues
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