Key Responsibilities

• Ensure the availability and optimal performance of system and network services.
• Manage and monitor all installed systems and infrastructure to maintain the highest levels of availability and reliability.
• Continuously analyze platform behaviour and provide recommendations for system and infrastructure improvements.
• Possess knowledge and experience in Routing and Switching, TCP/IP, PPP, Ethernet, Fast Ethernet, FTP, DHCP, OSPF, VLAN, VTP, BGP, EIGRP, ACL, VoIP, Firewall Configuration, LAN, and WAN.
• Demonstrate expertise in system configuration and troubleshooting.
• Proficient in managing IP addresses and ensuring timely resolution of tickets within established SLAs.
• Skilled in Active Directory, DHCP, DNS management, and troubleshooting associated issues.
• Infrastructure observability, Network monitoring will be added advantage.
• Develop and maintain comprehensive, up-to-date technical documentation.
• Experience with platforms and tools such as ServiceNow, Salesforce, Microsoft Platform, Slack, and Nagios monitoring.
• Create and oversee the implementation of new internal and external policies.
• Demonstrate the ability to lead and participate in technical sessions, coordinate multi-organizational projects, and manage technical implementation or troubleshooting discussions effectively.

Basic Qualifications

• BE/B. Tech/MCA or Master Degree
• Basic knowledge of Network/Servers/ LAN/ WAN/ Wi-Fi.
• Freshers / 1-2 years of relevant experience.
• Routing, Switching, Firewall, Networking, Security Monitoring, Internet, etc.

Preferred Qualifications

• Certifications: CCNA / CCNP / CCIE (Will be added advantage)
• Experience: Required: 1-2 years.
  • Excellent English communication and collaboration skills.