Qualifications

Essential Skills

Hands-on experience deploying and operating applications using PaaS on major cloud providers such as Amazon AWS

Working knowledge of DevSecOps related Bitbucket Gitlab Ansible Python Java Jira Confluence and Splunk

Proficiency in software engineering tools

Can work on observability tools like Splunk and Dynatrace

Strong problem-solving skills with the ability to quickly diagnose and resolve production issues.

Proficiency in reading creating and maintaining detailed documentation.

Experience in managing deployments and security protocols.

Ability to effectively communicate and collaborate with business teams and external vendors.

Knowledge of SaaS vendor management and support processes.

Familiarity with incident management and ticketing systems.

Strong awareness of knowing when to escalate internally to management.

Competencies

Ownership of complex issues and following through to resolution

Effective time management and ability to prioritize multiple responsibilities

Confident Self-starter - demonstrates initiative and influence

Processes work accurately and in a timely manner

Resource having knowledge of Sustain processes - ITIL processes

Utilizes business and technology skills effectively

Willing to support a 24/7 app

Open communication or listening

Team oriented

Analytical thinking/decision making

Minimum Requirements

Excellent verbal and written communication skills

5 + years of working experience

BSc degree in Computer Science Engineering or relevant field preferred