Responsibilities

Administer and manage Jira Software, Jira Service Management, and Confluence instances.

Configure and customize Jira projects, workflows, permissions and notifications to align with business processes.

Implement and handle Jira schemes, including issue types, screens, fields and custom fields.

Perform regular audits of Jira configurations to ensure optimal performance and compliance with organizational standards.

Integrate Jira with other tools and systems, such as CI/CD pipelines, version control systems (e.g., Git), and other Atlassian products.

Develop and maintain automation scripts using scripting languages (e.g., Groovy, Python) to streamline processes and improve efficiency.

Implement and manage webhooks, REST APIs, and other integration points to enhance Jira’s functionality.

Provide user support and training on Jira and Confluence best practices, including creating and maintaining user guides and documentation.

Conduct training sessions and workshops to onboard new users and enhance the skills of existing users.

Troubleshoot and resolve user issues, providing timely and effective solutions.

Monitor system performance, troubleshoot issues, and implement improvements to ensure high availability and reliability.

Perform regular backups, updates, and maintenance tasks to keep Jira and Confluence instances up to date and secure.

Manage user access and permissions, ensuring compliance with security policies.

Collaborate with DevOps teams to integrate Jira with CI/CD pipelines and other DevOps tools.

Assist in the design, implementation, and maintenance of CI/CD pipelines to automate the software delivery process.

Work with development and operations teams to implement best practices for continuous integration, continuous delivery, and infrastructure as code.

Participate in incident management and root cause analysis to improve system reliability and performance.

Collaborate with multi-functional teams to gather requirements and implement solutions that enhance productivity and efficiency.

Work closely with development, QA, and operations teams to ensure seamless integration of Jira with other tools and processes.

Stay updated with the latest Jira features, plugins, and best practices, and proactively recommend improvements.

Using Infrastructure As Code (IAC) best practices, create automated infrastructure within the cloud and on-premise platform, including package management, application load and configuration, and systems monitoring and administration.

Contribute to operations strategy planning, design, implementation, and maintenance activities.

Be part of maintaining a 24x7, global, highly available SaaS environment according to internal and external service level agreements.

Ensure the production environment is operating in accordance with established procedures and standard methodologies. Enterprise-level knowledge of Atlassian Cloud Suite and features

Qualification and Skills:

Bachelor’s Degree in Computer Science, Engineering, or equivalent.
3-5 years of experience in the migration, administration, configuration, development, and support of Atlassian cloud products in a large-scale enterprise environment, which may include some or all the following:
JIRA Software, add-ons, associated plug-ins, and extensions
Jira Service Management & Jira Align,
Confluence, Compass & Atlas
Jira Product Discovery
Experience with Rest APIs and integrations with Atlassian Cloud Products
Experience with Python, as well as sophisticated JQL experience, is a plus.
Experience in working with business stakeholders for user requirement collection, problem statement identification, functional design, and fit/gap analysis.
Experience in software product development, implementation, and organizational change processes.
Experience in the Agile methodology and mindset.
Knowledge in ITSM processes supporting incidents, requests, problems, and organizational change.
Must be highly motivated and able to work on multiple initiatives at the same time.
Networking concepts, including firewalls, VPN, routing, load balancers, security, and DNS
2+ years experience with containerization, specifically Kubernetes and Amazon Web Services (AWS) services
4+ years experience with automation via scripting & API development
demonstrated ability with software development in the cloud
Solid analytic and critical thinking skills.
Passion to learn new technologies
Excellent problem analysis and problem Official notification