Prime Responsibilities:

- Regularly examine multiple monitoring systems for unexpected deviations in any of application layers.

- React to alerts with well-defined procedures, escalate problems to the appropriate people, follow up till resolution and finally incident reporting.

- Setup/Monitor alerts on OPS tools and monitoring applications like Zabbix, Grafana, ELK stack.

- Create shell/Python script-based reports & CRON scheduling to support periodic reports.

- Adhere to defined process and be ready for some adhoc and surprise incidents

- Help your coworkers by creating documentation and detailed knowledge sharing for continuous improvement.

- Communications skills and clearness in reporting and communication.

- Troubleshooting Live site production issue by co-relating different components.

- Day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation.

Desired Skills:

- 3-6 years of relevant experience in 24x7 AWS Cloud based Linux production environment.

- Ability to monitor diverse architecture, troubleshoot problems, analyze impact and escalation

- Willing to work in precise schedules, night shifts & weekends to support our 24x7 systems on rotational basis.

- Basic Linux command skills is must & experience in any scripting language (Shell/Python) is plus.

- Basic Knowledge of Web/Internet concepts i.e. DNS, Common Protocols, Ports, Cookies, Firebug.

- Hands on experience in L2 debugging like finding errors/exceptions in logs.

- Basic Knowledge of SQL queries

- Work well in a busy team, being quick to learn and able to deal with a wide range of issues

- Prior experience in ELK, Zabbix or Grafana would be added advantage.

- Knowledge of AWS Cloud environment is huge plus