Qualifications and technical skills that will lead to success: 

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

• Qualification & Experience

  Must have bachelor’s degree in Computer Science or related field (or equivalent degree and experience)

  ·       2+ years providing customer facing technical support (Web based products or e-commerce preferred)

  ·       Candidates will lesser experience will be considered for appropriate roles.

  In order to be successful in this role, we need someone who has:

  ·       Ability to comprehend, modify server-side object-oriented JavaScript, Unix Shell scripting and Windows scripting and Powershell.

  ·       Ability in server administration across OS platforms (Windows/Unix). Including understanding of user permission levels, domain configuration, group policy objects and execution of SUDO Policies.

  ·       Remote administration via SSH, SNMP, WMI, PowerShell

  ·       Understanding of SNMP traps and MIBs/OIDs

  ·       Ability to understand and modify XML, JSON, Regular Expressions (RegEx)

  ·       Familiarity with AWS, Azure, VMWare, Amazon EC2 including appropriate template types (ARM templates, CFT)

  ·       Understanding of protocols such as HTTP, TCP, FTP/SFTP, SOAP and REST

  ·       Experience with troubleshooting tools such as Wireshark, Traceroute

  ·       Solid understanding of object-oriented programming skills (Java strongly preferred)

  ·       Good understanding of database concepts.

  ·       A fundamental understanding of ITOM, CMDB and ITIL business process

  ·       Strong troubleshooting/root cause isolation skills 

  ·       Demonstrated creative problem-solving approach and strong analytical skills

  ·       Must be proficient with analyzing log files and standard debugging concept.

  ·       Experience providing web development support is highly desirable.

  ·       Familiarity with tools & practices of the trade such as incident management, knowledgebase, defect & escalation management.

  ·       Excellent communication skills (verbal and written).

  Preferred Skills (Great to have)

  ·       Previous experience working with the ServiceNow platform (Asset Management, Orchestration, Discovery, Mid Server, BSM Map & Service Mapping)

  ·       Understanding of JavaScript.

  ·       Familiarity with Eclipse IDE.

  ·       Previous experience in software development(or) software consulting.

  ·       Experience supporting and troubleshooting e-commerce applications with catalog, shopping cart, merchandising and payment handling is highly desirable. Experience providing SaaS support is desirable.