Service Monitoring Engineer (NM+)
What you will do:
- Participate in 1st Level Service Monitoring and Event Management.
- Handle Service and Resource Alarm efficiently.
- Monitor the performance of Resources and Services.
- Conduct Security Event Monitoring.
- Identify and document incidents.
- Support in the investigations related to capacity and performance.
- Track, manage and report on incident resolution.
- Escalate identified security incidents.
- Initiate Problem Management processes.
- Support preventive maintenance execution for Field Operations.
The skills you bring:
- Ericsson Operations Engine - Mode Of Operations.
- Test Automation Management Tools.
- Test Execution Engine.
- Dealing With Enquiries.
- MS TOP.
- Document Control.
- Software Performance Testing.
- Ericsson RAN Management.
- Ericsson VAS Management.
- Customer Complaint Resolution.
- Client Services.
- ITIL.
- Call Centers.
- Ericsson Packet Core Management.
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