Responsibilities: 

• Your duties will include Capacity Management, Operational Support Design, Audit Preparation, Incident Escalation, Problem Management Engagement, DR Design and Execution and ad hoc High Profile Client Engagement for your designated platform(s) in our full suite of OTC Derivative products and FX for post-trade confirmation processing.

• You will need to demonstrate excellent communication skills and have a natural ability to learn with a keen interest in technology. You must be a team player and enjoy working in a high-performance collaborative environment with multiple teams.

• The successful candidate will need to be able to apply strong technical skills and good business knowledge, together with investigative techniques and problem-solving skills to identify gaps and improve overall estate to bring resilience and stability to the platform(s).

• Liaising with other teams across Product, Development and particularly the infrastructure teams as required for 3rd line escalation. Technical advisory will be required at times by Product and business or clients for solution delivery.

• Working closely with Development and Infrastructure team, to understand and ensure supportability of platforms and liaising with delivery teams to ensure readiness for new platform releases. Based in our Gurgaon office, you will be responsible for handling, identifying and communicating technical resolutions in English.

What We’re Looking For: 

• University graduate or equivalent with background of bachelor’s in computer science

• Experience or having high motivation in managing the capacity, performance throughput and EOS/EOL of platform from infrastructure to software

• Experience in troubleshooting of issues, defining supportability, soaking in software development life cycle SDLC process streamlining application delivery from Dev/QA to UAT/Production

• Good understanding of Site Reliable Engineer as well as Application Support processes, supporting of incidents and execute/design disaster recovery

• Strong ability to understand application architecture, able to effectively navigate to the problem area, and identify proactive measures around resiliency, recovery design

• Ability to apply analytical methodology, such as trending, distribution etc., to get insight from application data to help troubleshooting and analysing best approach

• Ability to understand business workflow and tie to technical implementation

• Experience in reading and tracing Java, C++, Python and/or scripting languages

• Experience of databases including SQL scripting, preferably but not limited to Oracle