What you will do:

•    MOP and service delivery documentation preparation 
•    Product deployment, configuration and solution verification
•    Support system or new solution launch for customer contract
•    Troubleshooting by reproducing issues in lab, cause analysis and following
•    Study PC/MRD in each customer’s business flow
•    Feedback to RND on product improvement and product quality assurance 
•    Catch up product update release over release 
•    Continuously enhancement on delivery efficiency by automation
•    Tier2 support and 7*24 hotline for live site emergency handling (optional)

You will bring:

•    2+ years’ experience of System Integration and/or SW product support
•    Daily working experience on Linux operation, familiar with SUSE or RHEL 
•    Have Network trouble-shooting experience, practice on TCP/IP/HTTP, familiar with OpenSSL/HTTPs 
•    Knowledge of Vitalization and Cloud Native, have working practice on KVM, VMware, CEE/OpenStack, Kubernetes etc 
•    Good Script experience and practice on Python, Shell, or Perl etc
•    Working experience on DB practice like PostgreSQL, Oracle, MySQL 
•    Understand Telecom Network, including Core, Radio or Access Network
•    Understand JAVA or C++, be able to read JAVA, Node.JS code（Optional）
•    Understand LDAP/Diameter /SNMP (Optional)
•    Have customer solution design experience like HLD, LLD, TOL etc (Optional)