About this opportunity 
The support engineer is a member of a team with high skills in supporting customers, 1st line engineers and 3rd part in advanced troubleshooting, fault isolation and remediation, to secure availability and fast resolution of the OSS/BSS product.
You will be surrounded by people that are smart, passionate about cloud computing, and believe that world class support is critical to customer success.
•    Every day will bring new and exciting challenges on the job while you:
•    Learn and use groundbreaking technologies
•    Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
•    Interact with leading technologists around the world
•    Work directly with Ericsson Product Development team to help reproduce and resolve customer issues
•    Leverage your extensive customer support experience to provide feedback to internal Ericsson teams on how our customers use our services
•    Drive customer communication during critical events
What you will do 
Purpose - We are here to solve product issues for our customer
1.    by improving our product long term
2.    Proactivity in all we do!
Role responsibilities
•    Deal with customer support requests according to the defined process
•    Provide support in detailed technical queries and solutions to source code level problems
•    Create and conclude trouble reports and update it with recommended solutions towards the Design Maintenance team when identifying SW bugs.
•    Be part of 24/7 emergency duty and support on critical cases
•    Collect customer feedback and submit it to the R&D program to continue improving the product
•    Continuously update the knowledge base and share knowledge within the organization
•    Participate in FFI (First feature introduction) activities
•    Provide on-site support when needed
•    Be part of serviceability and service preparation activities.
Required Skills
•    Documented and proven knowledge in Cloud Native concepts, docker, Kubernetes, aws, Azure, GCP
•    The awareness of product security, privacy and risk assessment
•    Deep competence in troubleshooting and fault isolation using tools in complex it/telco systems
•    Understanding, analyzing and troubleshooting code.
•    Experience of scripting like bash, python, perl, ansible, cassandra
scala (preferred)
•    Ability to maintain a professional communication with customers/local companies, especially in critical situations
•    Composure and readiness to work under high pressure from our customers/local companies while providing support
You will bring 
Minimum of 4-10 years’ experience running services on Linux, Technical Support, Emergency Handling, customer ticket handling/ request handling. 
To qualify the candidate should have demonstrated key traits required -
•    A very strong customer focus
•    Ability to juggle many tasks and projects in a fast-moving environment
•    Be a self-starter who is excited about technology.
•    Good time management and multi-tasking capabilities
•    Good teammate who is also comfortable working on own initiative
•    Flexibility with working hours
•    Familiarity with general business terms and processes
•    Innovative & creative approach to problem solving coupled with advanced diagnostic & technical analysis skills 
•    Values of Perseverance, Professionalism, Respect & working with Integrity
Education
•    B Tech, M Tech, or similar experience in relevant area (SW development, telco business)
•    Minimum 4 years of working experience in the Telecom (mandatory) area.