What You'll Be Doing:

• Respond to technical and product questions generated by our customers through tickets, emails, chats, or phone calls
• Troubleshoot application and product issues
• Quickly learn DigitalOcean systems and adapt to rapid changes
• Work both collaboratively and independently within a team setting (we love Slack!)
• Identify, communicate, and document process & policy improvement 
• Incident management and escalations
• Help combat fraud and abuse on the platform
• Collaborate with other teams and departments to improve the customer's experience
• Help architect HA solutions for fast-growing and new customers

What We’ll Expect From You:

• Strong background in cloud technology and Linux systems
• Passionate about technology and customer support
• Strong identity with our brand and team culture
• Strong analytical skills and pattern recognition
• Prior experience in similar environments in Customer Success, or Solutions Architecture type roles.
• Strong communication skills, with the ability to explain technical concepts in clear and concise terms
• A desire to get the best out of everyone on their team with the ability to balance the demands of multiple constituencies, define priorities, and set appropriate expectations.

Technical Skills:

• Applied knowledge in areas like:
  • Linux, Debian, Ubuntu, Django, etc
  • Networking and Storage
  • Virtualization: KVM, Xen
• Experience with one or more database engines (MySQL, MariaDB, PostgreSQL, Redis, MongoDB).
• Bonus: Certifications such as RHCE, CKA, and/or CKAD
• Bonus: Experience troubleshooting basic and advanced Kubernetes issues, from pods and deployments to the control plane