Job Summary

•    Support day-to-day AI Platform support and perform BAU activities
•    Ensure the platform feature availability and capability is enabled at all times
•    Perform CI/CD pipeline updates using Azure Devops and Terraform pipeline to promote platform features into Nonprod and PROD environments
•    Maintain and track the backlog of BAU requests, enhancements, and incident resolutions; ensure timely follow-up and stakeholder updates.
•    Manage and update RAID logs.
•    Support change request lifecycle – from intake to impact assessment, implementation, and documentation.
•    Help coordinate the governance approvals for BAU deployments.
•    Work with teams to ensure governance standards, documentation, and processes are followed.

Key Responsibilities

Strategy
•    Collaborating with other department leaders to define, prioritize, and develop projects.
•    Planning, including setting deadlines, prioritizing tasks

Business
•    Good insight of the Databricks features and implementing them
•    Good knowledge of running the correct infra/application pipelines to enable foundational features
•    Good knowledge to ensure the platform availability for the usecase teams

Processes
•    Experience and knowledge of change management principles and methodologies
•    Good track record of communicating effectively with both business and IT staff at all levels.
•    Enthusiastic, driven, self-motivated with a focus on client and customer service
•    Very strong interpersonal skills including facilitation and coaching and able to lead and influence others
•    Committed to the development of all team members and continuous improvement of the Agile 
•    Highly effective verbal and written English communication skills.

People & Talent
•    Proven ability to work within a team environment.
•    Ability to make good / sound decisions and use independent judgement.
•    Strong reasoning, analytical and inter-personal skills.
•    Excellent attention to detail and time management.

Risk Management
•    Identify risks and issues early, plan mitigating steps and communicate these to stakeholders in a timely manner
•    Timely escalation of risks and issues and escalating to management at the earliest opportunity to ensure items are resolved in a timely manner

Governance
•    Maintain the PMO library (SharePoint / Teams / Confluence) including submitted papers and meeting minutes of various Governance forums. 

•    Provide support to Domain Leads, Hive Leads, Hive Tech Leads, Hive Managers, Product Owners, Scrum Masters and workstream leads to identify areas of improvement and to ensure that programme/projects follow the Bank’s NWOW standards, processes, and governance.
•    Ensuring that all submissions to committees / forums are of the right quality and are timel
Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead to achieve the outcomes set out in the Bank’s Conduct Principles 
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    Serve as a Director of the Board 
•    Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.
Key stakeholders
•    AI Factory LT and other verticals 
•    Technology use case teams using AI Factory platform

Qualifications

•    EDUCATION : Bachelors In Engineering
•    CERTIFICATIONS: AZURE C Official notification