• Manage a team of engineers managing a high-availability infrastructure environment using AWS Cloud, Kubernetes, Linux, CI/CD, and other open-source technologies.
• Support daily operations with a focus on triage and root cause analysis, understanding the business impact of products, and practicing sustainable incident response with blameless postmortems.
• Take a holistic approach to problem-solving during production events to optimize mean time to recovery.
• Provide technical leadership and mentor junior team members on best practices and processes.
• Analyse ITSM activities and provide feedback to infrastructure and development teams on operational gaps or resiliency concerns.
• Assess the security of existing and proposed systems, recommending and implementing plans to resolve vulnerabilities.
• Establish and recommend processes, policies, and standards for system use and services, and innovate on new methodologies to improve operations.
• Understand business processes and production applications to troubleshoot issues and recommend short and long-term resolutions.
• Coordinate with internal groups to resolve recurrent problems, alerts, and escalated issues, ensuring clear communication.
• Exhibit a sense of urgency to resolve issues and ensure SLAs and operational standards are met.
• Clear communication skills, both spoken and written, with the ability to read and interpret complex information, talk with customers, and listen well.
Qualifications:
• BSc/MSc IT/Comp, BCA, MCA, BE, BTech.
• 5+ years of SRE and system administration experience with large-scale cloud-native microservices platforms.
• 2+ years of hands-on experience managing and monitoring large-scale Kubernetes clusters in the public cloud, specifically AWS.
• Strong communication and leadership skills to foster team collaboration and problem-solving.
• Experience with infrastructure automation and scripting using Python and/or bash scripting.
• Experience with Infrastructure-as-Code using Terraform, CloudFormation, Packer, etc.
• Strong hands-on experience with monitoring tools such as Splunk, Dynatrace, Prometheus, Grafana, ELK stack, etc., to build observability for large-scale microservices deployments.
• Excellent problem-solving, triaging, and debugging skills in large-scale distributed systems.
• Experience managing cloud infrastructure and operations in strict security, compliance, and regulatory environments.
• Experience with CI/CD frameworks and Pipeline-as-Code such as Jenkins, Spinnaker, Gitlab, Argo, Artifactory, etc.
• Proven skills to work effectively across teams and functions to influence the design, operations, and deployment of highly available software.
• AWS Solutions Architect certification preferred.