What You Will Do

Provide L2/L3 application support by managing incidents, service requests, and operational tasks.

Perform root cause analysis and troubleshooting to resolve application and system issues effectively.

Execute operational acceptance testing (OAT) to ensure systems meet performance and stability standards.

Manage application operations across platforms including Windows, Linux, iOS, and Android.

Work with various databases and tools, ensuring seamless application performance and monitoring.

Utilize your expertise in Kubernetes and the ELK stack to improve application deployment and observability.

Communicate clearly in written and spoken English to collaborate with internal teams and external stakeholders.

Apply your telecom domain knowledge, particularly in RAN (Radio Access Network) and Core Network, to support Ericsson’s technology landscape.

Engage with cloud platforms such as Microsoft Azure and AWS; prior experience is a plus.

What You Bring

Bachelor’s degree in Computer Science, Information Technology, or a related field.

2–4 years of hands-on experience in application support, troubleshooting, and operational maintenance.

Strong working knowledge of Kubernetes and ELK stack (Elasticsearch, Logstash, Kibana).

Experience with cloud platforms like MS Azure and Amazon AWS.

Solid understanding of telecom systems, especially in RAN and Core Network domains.

Familiarity with ITIL frameworks; ITIL certification is preferred.

Exposure to MongoDB Atlas or similar NoSQL databases is desirable.

Proficiency in scripting or coding is an added advantage.