Staff Production Infrastructure Engineer (9+)
servicenow | 155 days ago | Hyderabad

What you get to do in this role:

  • Design, build, and manage large-scale hybrid and multi-cloud environments (AWS, Azure, GCP, or on-prem).
  • Develop and maintain Infrastructure as Code (IaC) using Terraform and configuration management tools such as Puppet, Ansible, or Chef.
  • Implement and maintain CI/CD pipelines to ensure reliable, automated cloud deployments.
  • Write and maintain automation scripts and tools in Python and Go to improve efficiency, scalability, and resilience of infrastructure.
  • Manage and troubleshoot core networking services (DNS, DHCP, routing, load balancing, firewalls) across on-prem and cloud environments.
  • Build and optimize  orchestration workflows leveraging the ServiceNow platform.
  • Write test plans and automation for declarative infrastructure across multiple cloud environments.
  • Research, evaluate, and adopt new cloud-native and open-source technologies to enhance infrastructure reliability and performance.
  • Leverage AI-driven tools and frameworks to enhance cloud operations, automate repetitive tasks, and improve productivity.
  • Explore integration of AI frameworks (e.g., LangChain, OpenAI API, or similar) into Cloud and DevOps workflows.
  • Stay ahead of advancements in AI agents and Retrieval-Augmented Generation (RAG) pipelines to build smarter, context-aware automation in cloud environments.

Qualifications

To be successful in this role you have:

  • 9+ years of experience managing and operating cloud and hybrid infrastructure at scale.
  • Strong expertise in AWS, Azure, or GCP, including compute, storage, IAM, networking, monitoring, and security services.
  • Hands-on experience with Terraform for Infrastructure as Code.
  • Strong knowledge of CI/CD pipelines (Jenkins, GitLab CI/CD, GitHub Actions, or similar).
  • Proficiency in Python and Go for automation and infrastructure tooling.
  • Solid understanding of networking concepts and protocols, including DNS, DHCP, TCP/IP, routing, switching, firewalls, and load balancing.
  • Strong understanding of Linux servers and their components (networking, storage, software packaging).
  • Familiarity with Kubernetes and container orchestration (bonus).
  • Experience with open-source tools and best practices for cloud operations and DevOps.
  • AI-related skills (basic to intermediate):
    • Understanding of prompt engineering and how to interact effectively with AI systems.
    • Awareness of AI frameworks (LangChain, OpenAI, or similar) and their application in automation and cloud workflows.
    • Basic understanding of RAG pipelines and how AI agents can enhance observability, troubleshooting, and knowledge retrieval.
    • Ability to identify practical use cases of AI in day-to-day cloud operations (e.g., log analysis, monitoring, documentation automation).
  • Strong communication skills with the ability to document and present both technical and AI-enhanced solutions to diverse stakeholders.
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