Basic Qualifications:

• Bachelor's degree or higher or previous experience in a technical support role.
• 1-2 years of experience

Responsibilities:

• Maintain and support the products and data systems: proactively monitor events, investigate issues, analyze solutions, and drive problems through to resolution.
• Engage in continuous improvement and innovation within the team.
• Define requirements and develop tools, alerting, and reporting as needed.
• Work with the product team to define application hardening and define opportunities for chaos engineering.
• Use operational tools and monitoring platforms to gain in-depth knowledge and understanding of system availability, performance, and capacity.
• Work with business partners to establish Service Level Indicators and Objectives (SLIs and SLOs).
• Implement alerting strategy that makes alerts actionable and unique.
• Provide follow-through to ensure issues are resolved to satisfaction.
• Assist with server management and support.
• Implement best practices, develop efficiencies, and improve department’s scalability.
• You will be required to be part of an on-call rotation.
• You will work very closely with other groups to resolve problems, deploy and release new products and create solutions to provide world-class service, solutions, and support.
• Embrace collaboration, open communication, and reach across functional borders.

Requirements:

• Basic understanding of build, release, and configuration management practices.
• Strong analytical, interpersonal, written and verbal communication skills.
• Passionate about staying current on trends and best practices in software development, devops, and Site Reliability Engineering.
• Knowledge of IT environments, technologies, system hosting infrastructure, including cloud providers and their platforms.
• General knowledge of source control tools (Git, CodeCommit, etc.) and branching strategies.
• General knowledge of build/release tools (Jenkins, uDeploy, CodeBuild, CodeDeploy, CodePipeline, etc.).
• Basic understanding of monitoring strategies and tools.

Bonus Qualifications

• Demonstrable understanding of Infrastructure as Code (Chef, Puppet, Ansible, Salt Stack, Terraform).
• Experience programming in one or more popular languages such as Python, Java, C#, JavaScript, Ruby, PowerShell, etc.
• System administration experience with Windows.
• Working experience with Amazon Web Services.