Key Responsibilities:

• Monitor, document and maintain effective system configurations for Cloud services
• Management and implementation of system deployments and upgrades
• Working with team members and members of the Client architecture team to analyze system architecture and configurations and highlight potential improvements
• Work with the Client to review, develop, plan, and implement strategies to provide a continuous program of systems improvement
• Monitor support incidents and work with support staff to provide effective prioritization and resolution.
• Lead the team to achieve and/or exceed Service Levels
• Own and manage complex issues and see through to completion
• Implement changes using the appropriate change-control process across the IT infrastructure
• Ensure technologies are deployed in compliance with Client security framework(s) and standards and monitor the roadmap for these technologies, enabling the business to leverage improvements and new features quickly and efficiently
• Build strong working relationships with all stakeholders, including suppliers, application support teams, and the business.
• Prepare and maintain procedure documentation relating to the overall environment
• Be a creative thinker and look for new ways the business to leverage Cloud and Compute technologies to improve efficiencies and capabilities.
  • Ongoing professional development including the attaining of professional qualifications