Senior DevSecOps Support Engineer (7+)
aquasec
|
158 days ago
|
Hyderabad
Requirements:
- At least 7+ years in a support role mainly experience with Docker, Kubernetes, or Openshift
- Ability to reproduce product bugs, record actions, and work with engineers on a resolution
- Fluent English skills in a technical cloud domain
- Experience supporting users of a SaaS application product
- Excellent technical writing skills
- Experience supporting users of AWS, Azure, or GCP clouds
- Experience supporting a security product
- Experience with Systems administration in Linux
- Experience with Networking (TCP/IP, DNS)
- Ability to process and interpret logs, database records, etc. to fulfill support requests
- Ability to engage with customers on phone calls or screen share to debug issues
- Ability to read technical documentation and work with customers on a resolution
- Open to working shifts, including overnight shifts (US timezone preferred)·
- Degree in Information Science / Information Technology, Computer Science, or Engineering
- Nice to have - ability to write small scripts to demonstrate features, bugs, etc.
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