Role Specific Responsibilities 

• Develop, support, and maintain applications and technology solutions. 

• Basic knowledge in handling incidents/request within ServiceNow in line with ITIL standards 

• Strong troubleshooting skills of issues across any of the 3 main cloud platforms (Azure, AWS & GCP giving paramount importance towards end user resolution and satisfaction 

• Strong automation skillsets using automation tools such as Kubernetes (good to have) 

• Ability to represent team over major incident calls and able to isolate issues and provide possible in-scope resolution 

• Ensure all development efforts meet or exceed client expectations. Applications should meet requirements of scope, functionality, and time and adhere to all defined and agreed upon standards. 

• Use team project management methodology and processes to develop and test product features. Standard team development and testing tools will be used. 

• Worked on any of the agile methodologies (SAFe, Scrum, Kanban, XP), participate in daily SCRUM calls and provide task updates. 

• Develop supporting and other KT documents and materials, as required. 

• Develop and maintain internal project documentation. 

• Encourage collaborative efforts and camaraderie with on-shore and off-shore team members. 

• Assist with project team duties as required from user story creation to development to deployment to application maintenance 

• Should be flexible working in night shifts covering 24*7*365 days 

Qualifications 

• Bachelor’s degree in computer science, Business Information Systems or relevant experience and accomplishments 

• 2-5 years of experience in the IT field 

• Experience with using a broad range of Azure, AWS and GCP services, VDI solutions (AWS Workspaces) 

• Working experience in services such as RBAC, Blueprint, Policies, Recovery Service Vaults, Public IP, Load Balancers, API Management, Management Groups, Policy, Virtual Networks, Functions, IAM, EC2, ELB, RDS, Lambda, Guard duty & S3 and GCP IAM, Functions, Service Accounts, VPC, Compute, Storage, Stack driver, Big Query. Knowledge of GCP Dialog flow Service is a plus. 

• Experience in VDI solutions like AWS workspaces 

• Automating tasks using Azure Dev-Ops, PowerShell or Python (good to have) 

• Strong knowledge of Dev-Op’s methodologies. 

• Infrastructure and Application monitoring across production and non-production platforms 

• Monitoring the alerts of the public clouds and working closely with the security team. 

• Experience with DevOps Orchestration/Configuration/Continuous Integration Management technologies 

• Knowledge on hybrid public cloud design concepts 

• Very good understanding of Cloud IaaS, PaaS services 

• Familiarity with monitoring tools 

• Problem Solving: Ability to analyze and resolve complex infrastructure resource and application deployment issues. 

• Excellent communication skills, understanding customer needs, negotiations skills, Vendor management skills 

Education (degree): Bachelor’s degree in computer science, Business Information Systems or relevant experience and accomplishments 

Years of Experience: 2-5 years 

Technical Skills 

• Cloud provisioning and management – Azure, AWS, GCP, VDI Solutions 

• Hands on working knowledge in using ServiceNow tool