Your key responsibilities

• Act as a senior escalation point for Azure infrastructure-related incidents, ensuring timely resolution and operational stability.
• Lead incident response and coordination for Azure infrastructure issues.
• Manage and troubleshoot Azure components including VMs, VNets, Load Balancers, and AKS.
• Conduct log analysis and diagnostics using Azure Monitor and OpenTelemetry.
• Own and execute SOPs and runbooks to manage infrastructure-related requests, issues, and remediation activities.
• Ensure proper access management, including IAM role validation, RBAC, and security configurations.
• Monitor and support containerized environments (AKS, Docker, Helm).
• Create, implement, and manage SSH and PGP/GPG encryption keys within the organization's security framework.
• Generate and manage keys via automation tools and store them securely in Azure Key Vault or Secrets Manager.
• Support key lifecycle operations across Linux environments (e.g., RHEL7).
• Ensure integration of key management with access administration infrastructure.
• Contribute to the design and deployment of IAM capabilities aligned with enterprise security standards.
• Monitor industry trends and assess their impact on key management policies and governance.
• Provide advanced support for key-related issues across platforms and environments.
• Collaborate with engineering and product teams to identify recurring issues and drive SOP/process standardization.
• Provide mentorship and training for junior engineers.
• Participate in shift handovers and governance meetings to ensure knowledge transfer and continuity.
• Proficient in scripting, identity administration tasks and VI Editor. 

Skills and attributes for success

• Demonstrated expertise in handling complex troubleshooting and escalation scenarios across Azure infrastructure and IAM key management domains.
• Proficiency in Azure infrastructure components: VMs, VNets, Load Balancers, AKS.
• Experience with Azure Monitor, OpenTelemetry, and other observability tools.
• Familiarity with scripting (Python, PowerShell, Bash) for automation and diagnostics.
• Strong understanding of Azure IAM, RBAC, and cloud security best practices.
• Experience with ITSM tools like ServiceNow for incident and change management.
• Ability to create and refine SOPs, runbooks, and technical documentation.
• Collaborative mindset with strong communication and mentoring skills.
• Deep understanding of cryptographic key management and IAM protocols.

To qualify for the role, you must have

• 5+ years of experience in Azure infrastructure operations, IAM, or cloud support.
• Hands-on experience with Azure services including VMs, VNets, AKS, and AAD.
• Proven experience in managing cryptographic keys and IAM solutions.
• Experience in a 24x7 rotational support model.
• Undergraduate degree in a related field or equivalent combination of training and experience.
  • Excellent problem-solving, documentation, and communication skills.