To qualify for the role, you must have:

• Bachelor’s degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences.
• 1-3 Years of experience required in one or more areas within ARCOS preferably with Global client
• Experience with ARCOS Privilege Identity Management / Privilege Access Management (PIM / PAM), Windows, and Linux operating systems
• Experience in integration of various platforms with ARCOS
• Experience in managing safes, creating users, and implementing features like the Password Upload Utility
• Knowledge of SQL, SSH, and RDP, along with a general understanding of other PAM solutions. 
• Basic understanding of networking concepts, protocols, and technologies, including TCP/IP, LDAP, Active Directory, and role-based access control (RBAC).
• Deep understanding of ITIL and ITSM processes and methodology and how it interacts with the application lifecycle management principles
• Ability to manage cross functional and technical team, give them directions and drive functional and technical discussions with various stake holders   
• Good communication and interpersonal skills with the ability to effectively engage and influence stakeholders at all levels in the organization 
• Client management, analytical and problem-solving skills with ability to think strategically and make data driven decisions 
• Responsible for providing support within the Arcos domain expert module for incidents, ensuring minimal disruption to operations.
• Support incident solving by analyzing incidents raised by users and provides solutions.
• Working closely with customers and teams to ensure issues and requests are followed-up and addressed timely.
• Handle change requests with a clear understanding of new business requirements.
• Understand business needs and deliver solutions to make processes more efficient and simpler whenever possible.
• Cross-functional communication skills; experience in offshore/onshore model.
• Ability to work with minimal guidance or supervision in a time critical environment.
• Strong communication, collaboration, and leadership skills with the ability to work effectively in a global, cross functional team environment. 
  • Flexibility in managing work hours due to the volatile nature of Application Management work including ability to do shifts and being on call for critical business requirements