Educational Requirements

Bachelor of Engineering

Service Line

Infosys Quality Engineering

Responsibilities

• Should have good knowledge and understanding on ITIL framework and ITSM processes e.g. Incident Management, Problem Management, Change Management, Service Request Fulfillment, Continuous Service Improvement etc. • Experience working in IT Service Management tools (e.g. ServiceNow, Remedy, JIRA etc.) • Hands on experience in change and deployment management in non-production as well as production environments • Internal and external could service support (PCF, Azure Oracle Cloud) – Space creation, User access, Service configuration, Coordination of Orgs, Environment troubleshooting, • SaaS Platform support (HPS/Salesforce/Oracle etc.) – Coordination of setup/integration, Environment troubleshooting, Configuration management, Ongoing maintenance, • Experience in functional and infrastructure health check automation in non-production environments using open-source tools like Selenium. • Experience in APM tools (Dynatrace, AppDynamics, Datadog, Splunk, SolarWinds) • Knowledge on DevOps pipelines, tool chains and their integration • ITIL V3 or V4 certification is an added advantage.

Preferred Skills:

Technology->Architecture->Architecture - ITIL

Technology->Infrastructure Security->IT Service Management

Technology->Infra_ToolAdministration-ITSM->BMC Remedy ITSM->ITSM