Responsibilities

• Develop and implement ServiceNow ITSM solutions to streamline IT service management processes and improve efficiency.
• Oversee the integration of ServiceNow ITAM to manage and optimize IT assets throughout their lifecycle.
• Collaborate with cross-functional teams to ensure ServiceNow ITOM solutions align with business objectives and enhance operational performance.
• Provide technical expertise in configuring and customizing ServiceNow modules to meet specific business needs.
• Monitor and analyze system performance to identify areas for improvement and implement necessary changes.
• Ensure compliance with industry standards and best practices in IT service management and asset management.
• Troubleshoot and resolve technical issues related to ServiceNow applications to maintain system reliability.
• Document and maintain detailed records of system configurations and changes for future reference.
• Train and support end-users to maximize the effective use of ServiceNow solutions.
• Participate in regular reviews and audits to ensure the integrity and security of IT systems.
• Collaborate with stakeholders to gather requirements and translate them into technical specifications.
• Stay updated with the latest ServiceNow features and enhancements to leverage new capabilities.
• Contribute to the continuous improvement of IT processes and workflows to support organizational goals.


 

Qualifications

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• Possess a strong understanding of ServiceNow ITSM ITAM and ITOM with proven experience in implementation and support.
• Demonstrate excellent problem-solving skills and the ability to troubleshoot complex technical issues.
• Exhibit strong communication skills to effectively collaborate with cross-functional teams and stakeholders.
• Show proficiency in configuring and customizing ServiceNow modules to meet business requirements.
• Have a keen eye for detail and the ability to document system configurations accurately.
• Display a proactive approach to learning and staying updated with the latest industry trends.
  • Experience in a hybrid work model ensuring flexibility and adaptability in various work environments.