Roles and Responsibilities:
- Root case analysis including running deep dive into tools described above- abstraction and adapting successful solutions to new and matchable issues
- flexible thinking, means applying general advices/descriptions to specific cases
- differentiation of e.g. important and urgent, means prioritizing the right way
- Broken jobs handling
- Error handling
- Error log maintenance
- Stakeholder management
- On Call support
- Weekend On Call Support
- ITIL process
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