- 4+ years of software development, or 4+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- Experience in agile/scrum or related collaborative workflow
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
- Drive process and service improvements, and improve day-to-day operational efficiency.
- Participate in incident management to resolve outages and communicate with a global audience and participate in calls resolving outage.
- Develop and maintain a culture of innovation and operational efficiency in the team.
- Hiring, growing and retaining a Dev Ops engineering team keeping up with the high Amazon bar. This leader will be responsible for continuing to build an extremely high caliber team.
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