What you will be doing

• Understanding project KPIs, SLI's, SLO's, MTTD, MTTR, Error budgets, Chaos engineering and eliminating TOILs by automation

• Exploring observability tools and creating/implementing dashboards

• Run the production environment by monitoring availability and taking a holistic view of system health

• Incident Management: Knowledge in handling incidents, participating in blameless postmortem, performing root cause analysis, and implementing post-incident reviews.

• Develop scripts to reduce toil and automate repetitive tasks, issues resolution scripting.

• Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating for continual improvement

• Implementing various development, testing, automation tools

• Setting up tools and required infrastructure 

• Monitoring and measuring customer experience and KPIs

• Strive for continuous improvement and build continuous integration, continuous development, and constant deployment pipeline (CI/CD Pipeline)

What you bring:

• Experience in supporting Unix/Linux/Windows based application environments

• Knowledge of any RDBMS/NoSql

• Good knowledge of application support domain

• Worked on/with System and Application Monitoring and Observability tools – Splunk, Prometheus, Grafana, Dynatrace.

• Experience with 3rd party tools Management.

• Hands on experience in preparing PowerShell/Python/Shell script automation.

• Exposure to latest SRE, Cloud, DevOps technologies. Also, Knowledge of Containers, Dockers, Kubernetes/OpenShift tools.

• Skills in using tools like Terraform & Ansible to automate infrastructure management.