What you will do:

Acts as a senior technical expert in Compute infrastructure, VMware virtualization, and Linux-based operating systems, providing advanced support and strategic guidance.

• Leads complex troubleshooting, root cause analysis, and performance tuning across enterprise environments.

• Provides architectural input and contributes to the design and implementation of infrastructure solutions.

• Supports transition and transformation initiatives, including migrations, upgrades, and automation efforts.

• Ensures compliance with ITIL processes and industry best practices.

• Acts as a technical liaison between internal teams, customers, and third-party vendors.

• Mentors junior engineers and contributes to knowledge sharing and process improvement.

What you will bring:

• Resolve customer’s issues via the telephone, email or remote sessions.
• Reproduce issues in-house and responding back in a timely manner.
• Regular follow ups with customers with recommendations, updates and action plans.
• Identify and escalate issues in a timely manner to vendor according to Standard Operating Procedures.
• Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
• Collaborate with other CoE/HW teams in diagnosing and isolating the cause of complex issues.
• Maintain quality on case documentation, SLA timeframes and operational metrics.
• Performs within the Productivity Measure of the team (scorecard)
• Incident Management: Resolve single and cross technology incidents independently. Lead the team members to resolve complex or cross technology incidents.
• Escalation Management: Identify, manage, and lead technical escalations. Participate in formal Escalation when required to support escalation especially during crisis.
• Problem Management: Proactively and reactively look for solutions to prevent problems from occurring in team/technology area. Perform Trend and Root cause analysis.
• Change Management/Implementation: Independently prepare, review, implement, rollback and test plan for change records. Perform risk and impact analysis for changes, May lead or participate in a Change Advisory Board.
• Patch and Security Management: Apply patch and security changes per policy. Proactively monitor the environment for patch compliance. Analyze patches for compatibility with each customer or internal infrastructure environment.
• Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate.

• Lead resolution of critical incidents and escalations, ensuring minimal business impact.

  • Perform in-depth analysis of system logs, kernel dumps, and performance metrics.

  • Design and implement automation for routine tasks using Ansible, Shell, Python, etc.

  • Lead patch management, vulnerability remediation, and compliance reporting.

  • Maintain and implement high availability (HA) and disaster recovery (DR) solutions.

  • Conduct capacity planning, performance tuning, and infrastructure optimization.

  • Own and drive problem management processes, including RCA documentation and preventive measures.

  • Participate in Change Advisory Boards (CAB) and lead complex change implementations.

  • Maintain and audit CMDB for accuracy and completeness.

  • Provide technical leadership in customer meetings and strategic planning sessions.

  Must Have:

  • Deep expertise in HPE Compute platforms (C7000, Synergy, Virtual Connect, ProLiant).

  • Advanced Linux administration (RHEL, SUSE) including kernel tuning, system hardening, and troubleshooting.

  • Strong virtualization experience in VMware (vSphere, SRM, Horizon), KVM, and Hyper-V.

  • Proficient in VMware infrastructure management: VM lifecycle operations, cluster management, performance monitoring, capacity planning, patching, backup/restore, and snapshot handling.

  • Skilled in analyzing logs (VM-support, HPSreport, SOSreport) and performing root cause analysis.

  • Solid understanding of storage technologies (SAN/NAS/DAS) and protocols (FC, iSCSI, FCoE).

  • Experience with Red Hat Satellite, SUSE Manager, and patch lifecycle management.

  • Expertise in HA/DR solutions using Serviceguard, Pacemaker, and Linux clustering.

  • Familiarity with networking fundamentals (VLANs, MTU, flow control) and troubleshooting.

  • Official notification