Your key responsibilities

• Act as a primary escalation point for DevOps-related and infrastructure-related incidents across AWS and Azure.
• Provide troubleshooting support for CI/CD pipeline issues, infrastructure provisioning, and automation failures.
• Support containerized application environments using Kubernetes (EKS/AKS), Docker, and Helm.
• Create and refine SOPs, automation scripts, and runbooks for efficient issue handling.
• Perform deep-dive analysis and RCA for recurring issues and implement long-term solutions.
• Handle access management, IAM policies, VNet/VPC setup, security group configurations, and load balancers.
• Monitor and analyze logs using AWS CloudWatch, Azure Monitor, and other tools to ensure system health.
• Collaborate with engineering, cloud platform, and security teams to maintain stable and secure environments.
• Mentor junior team members and contribute to continuous process improvements.

Skills and attributes for success

• Hands-on experience with CI/CD tools like GitHub Actions, Azure DevOps Pipelines, and AWS CodePipeline.
• Expertise in Infrastructure as Code (IaC) using Terraform; good understanding of CloudFormation and ARM Templates.
• Familiarity with scripting languages such as Bash and Python.
• Deep understanding of AWS (EC2, S3, IAM, EKS) and Azure (VMs, Blob Storage, AKS, AAD).
• Container orchestration and management using Kubernetes, Helm, and Docker.
• Experience with configuration management and automation tools such as Ansible.
• Strong understanding of cloud security best practices, IAM policies, and compliance standards.
• Experience with ITSM tools like ServiceNow for incident and change management.
• Strong documentation and communication skills.

To qualify for the role, you must have

• 7+ years of experience in DevOps, cloud infrastructure operations, and automation.
• Hands-on expertise in AWS and Azure environments.
• Proficiency in Kubernetes, Terraform, CI/CD tooling, and automation scripting.
• Experience in a 24x7 rotational support model.
• Relevant certifications in AWS and Azure (e.g., AWS DevOps Engineer, Azure Administrator Associate).