In this role, you will:

• Provide three tier (L1, L2, L3) support to all applications and provide assistance to all end users.
• Proactively identify any issues in production via automated monitoring, history of production issues and trends.
• Maintain schedule jobs and perform troubleshoot on processes.
• Analyze all vendor applications and provide operational support.
• Document all production applications and resolve all application issues and answer all requests.
• Monitor all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions.
• Analyze all applications and recommend necessary upgrades and patches and perform troubleshoot on all issues.
• Maintain effective relationships with various system administrators and development teams.
• Participate in periodic meetings and maintain all applications for productions and plan appropriate various strategies.
• Publishing GCP cost Dashboards, Alerting and monitoring

Requirements

To be successful in this role, you should meet the following requirements:

• Knowledge of Incident Management & Problem Management is mandatory.
• Production support ticketing knowledge is an advantage (Remedy, Jira, SQL Assistant, Blade logic, Splunk, MuleSoft, App Dynamics, GitHUB Knowledge/ Websphere etc.)
• Excellent communication skills in both Oral and Written communication. 
• Excellent understanding of machine learning setup in Google architecture and google Analytics products
• Should have experience working in agile and devops environment using team collaboration tools such as Confluence, JIRA.
• Programming skills and hands-on experience in Python desirable
• Proficiency in working with cloud based native data stores/databases
• Knowledge on design patterns for GCP third party tools setup and native tools usage
• Experience in publishing GCP cost Dashboards, Alerting and monitoring