Provide 24x7 production support for GCP based application, using technologies like BigQuery, GCS, workflows.

• Experience in working with Operations, Development and Test Engineers to ensure operational issues (performance, alerting, design defect related issues, etc.) are identified and addressed at all stages of a product or service release / change.
• Responsible for incident and problem management to ensure service availability and resilience.
• Responsible to oversee IT Controls (e.g. SDLC, DEPL, CHNG etc) and various metrics to track service resilience.
• Responsible to provide evidence and support internal/external audit reviews from time to time.
• Responsible for delivering ITSO book of work.
• Flexible to work in shifts and provide on-call support.

Requirements

To be successful in this role, you should meet the following requirements:

• Ind-depth knowledge on GCP BigQuery, Shell scripting, SQL scripts, any batch scheduling Tool such as Control M.
• Experience in supporting batch process and high volume data intensive applications. Having experience in supporting Regulatory Reporting application is added advantage.
• Good understanding of Risk and Compliance requirement. Knowledge of Production Support processes and procedures (Change, Incident, Problem & Service management).
• Knowledge of patching and vulnerability management practices.
• Strong understanding of Linux & Windows platforms with hands-on experience in solving App/Infra issues
• Basic understanding of DevOps operating model and tools such as Jenkins/Ansible/Github.
• Understanding of production monitoring tool such as (e.g. AppDynamics/Grafana/Splunk)
• Work independently to analyse and resolve production problems and work with global team across time zones to resolve them.
• Knowledge of Agile delivery processes and Devops practices
• Knowledge of CICD pipeline & Devops tooling is an added advantage.
• Previous experience within Investment Banking and GCP cloud-based systems would be an advantage. 
• Experience on DevOps and Agile Methodologies. Must familiar with using DevOps tools – GitHub, JIRA, Confluence, Jenkins, Ansible
• Must have good communication skills (both speaking and writing) and working experience on interacting with distributed teams.
• Must have problem solving skills, can-do attitude