Roles & Responsibilities:

As a Senior Engineer  on the Cloud Support & Ops team (CSO) you'll be part of the larger Operational Engineering group who is responsible for building a truly global, self-service cloud platform (PaaS) to enable Global Tech’s growing number of engineering teams to build, deploy, run and operate their services in a fully autonomous fashion.

You will help drive technical decision-making, in support of the global cloud platform. You will focus on performing non-incident, business hour troubleshooting, reviewing pull requests, following runbooks to provision new infrastructure, onboarding assistance and light-weight solution architecting.

• Perform operations tasks like applying security patches to infrastructure and Terraform modules.

• Approve pull requests, modify security rules, etc

• Supports new product launches and adding new tenants and/or markets to the platform by provisioning new infrastructure like AWS resources, Ingress stack, etc following established runbooks.

• Provide mentoring to junior engineers.

• You embrace constructive feedback from these groups and adapt to align with organizational standards and objectives.

What to Bring:

• Bachelor’s degree with (5-9 years) at least 4 years of hands-on experience working on a Cloud environment

• Hands-on experience with at least one IaC tool (e.g. CDK, Terraform, CloudFormation)

• Hands-on experience from working in a support ticketing system following runbooks and decision trees for triaging

• Hands on experience with technologies on our stack including Java, Spring/Spring Boot

• Operational experience (i.e. on-call rotation, incident response)

• Ability to drive best practices and set standards for your team.