Key Responsibilities:

• Works closely with Platform Specialists to receive detailed business/user requirement specifications that identify the goals of the program.
• Assists with the preparation of a technical requirements document, including systems and flowcharts that diagrammatically show how the information will flow through the computer and its peripheral or related equipment.
• Supports with the analysis of business requirements and ensures that the designed solution meets those requirements.
• Supports the transformation of the detailed requirements into a complete, detailed systems design document that focuses on how to deliver the required functionality.
• Supports the compilation of detailed technical specifications based on their designs for developers or IT Programmers to implement.
• Helps ensure that throughout the development phase, the process is documented including the development procedures for application use and security.
• Supports with examining any program errors in logic and data and makes the necessary recommendations to correct the program as required and/or escalate the problem accordingly.
• Works with the required teams to assist with the installation and deployment of the application.
• Assists with implementation preparation and implementation of the solution into a production environment.
• Supports all the code sets and implementations that have been implemented in production in accordance with defined Service Level Agreements (SLAs) for the business.
• Supports with writing and distributing the task descriptions in a production environment to operate and maintain the solution that has been designed and implemented.
• Performs with any other related task as required.

Knowledge and Attributes:

• Entry level knowledge on multi-technology application design best practices.
• Developing ability to take holistic views of application environments, including hardware platforms, applications, databases, operating systems, and storage.
• Developing ability to work with abstract concepts and have sound problem solving and analytical skills.
• Entry level technical understanding of development and platform engineering.
• Excellent client-centricity with the ability to focus on business outcomes.
• Highly organized with excellent planning skills.
• Demonstrated communication skills to effectively interact with a variety of stakeholders, including the technical teams and clients.
• Ability to demonstrate impeccable attention to detail and work well within a team environment.
• Knowledge of project management principles to ensure that projects with clients are executed accordingly.
• Ability to continuously contribute to the improvement of internal effectiveness by contributing to the improvement of current methodologies, processes, and tools.
• Entry level knowledge to design, implement, and maintain continuous integration and continuous deployment (CI/CD) pipelines to automate the software build, test, and deployment processes.
• Entry level knowledge and experience with deployment and release management across environments.
• Entry level knowledge of Automation tooling and source code repositories.

Academic Qualifications and Certifications:

• Bachelor’s degree or equivalent in Information Technology or related field.
• Relevant DevOps certification preferred.
• Relevant Agile related certification preferred.
• Relevant certification of cloud platforms and services, for example (but not limited to) AWS, Azure, GCP.
• Relevant certification of scripting and programming languages, for example (but not limited to) Bash, Python, Ruby.

Required Experience:

• Entry level experience within Software Development and Support.
• Entry level experience deploying software solutions to clients in an outsourced or similar IT environment.
• Entry level experience working in a multi-team environment across multiple geographies.
• Entry level programming/development experience including Agile processes such as SCRUM