Responsibilities

• Lead the implementation and configuration of ServiceNow Secops to enhance security operations.
• Oversee the deployment and management of ServiceNow ITAM to optimize asset management processes.
• Provide expertise in ServiceNow Integration to ensure seamless connectivity between various systems.
• Implement ServiceNow GRC to strengthen governance risk and compliance frameworks.
• Manage the configuration and customization of ServiceNow HRSD to improve HR service delivery.
• Drive the adoption and optimization of ServiceNow ITSM to streamline IT service management.
• Utilize ServiceNow ITOM to enhance IT operations management and improve service availability.
• Collaborate with cross-functional teams to gather requirements and deliver tailored ServiceNow solutions.
• Ensure the alignment of ServiceNow implementations with business objectives and industry best practices.
• Conduct regular system audits and health checks to maintain the integrity and performance of ServiceNow applications.
• Provide training and support to end-users to maximize the utilization of ServiceNow capabilities.
• Develop and maintain documentation for ServiceNow configurations processes and procedures.
• Stay updated with the latest ServiceNow features and enhancements to continuously improve the platform.


 

Qualifications

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• Must have strong experience in ServiceNow Secops ITAM Integration GRC HRSD ITSM and ITOM.
• Should possess excellent problem-solving skills and the ability to work in a hybrid work model.
• Must have a proven track record of successful ServiceNow implementations and configurations.
• Should have strong communication skills to effectively collaborate with stakeholders.
• Must be detail-oriented with the ability to manage multiple tasks and priorities.
• Should have a deep understanding of IT service management and operations management principles.
• Must be proactive in identifying opportunities for process improvements and automation.