Major accountabilities:

• Focused management of service operations and or technology governance and external -internal interfaces in accordance with service operations and management processes -Span of Control 3 -5 or technology lead --Manage a team of Individual Contributors for Core Infrastructure Services by allocating financial and human capital for Operations and ensuring timely and effective delivery of services -OR Responsible for a technology stack -Platform with limited to non-direct people lead --Contribute technical architectural activities for the responsible technology domain --Accountable for managing suppliers in ensuring they deliver quality services and meet all contractual obligations for the responsible area -Tracks actual utilization of services and reporting of supplier performance in meeting business service expectations and service levels -Support the Retain -recruit -hire -manage and coach a highly specialized and globally distributed team of technology professionals to execute our vision in the responsible area --Responsible for develop input for the service -platform strategy development

Key performance indicators:

• Stable -compliant -secure -and cost-effective operations measured by Availability -Performance -Capacity Metrics along with continuous cost reductions YOY -Responsiveness and Recovery Speed of critical incidents / issues in business -Automation led Programmable Infrastructure and Platform Services

Minimum Requirements:
Work Experience:

• Operations Management and Execution.
• Project Management.
• Strong negotiation and analytical skills.

Skills:

• Communication Skills.
• IT Infrastructures.
• IT Operations.
• IT Service Management.
• Problem Solving Skills.
• System Integration.
• Vendor Management.

You’ll receive:

Breakdown of benefits received in this role. Include flexible working, learning and development opportunities as well.