jfrog | 238 days ago | Bangalore

As a Senior Developer Support Engineer in JFrog, you will…

Troubleshoot and Investigate complex customer CI/CD scenarios and provide innovative solutions for the concerns/requests raised.
Set up JFrog applications and 3rd party products in various development environments
Analyse log files, thread dumps, HTTP traffic, JVM and OS parameters
Reproduce customer scenarios and fill relevant bugs/features
Maintaining and improving a knowledge base of known issues and solutions
Integrate and collaborate with JFrog’s R&D, QA, Release and Sales teams
Ability to work flexible hours and weekends as needed

To be a Senior Developer Support Engineer in JFrog, you need…

5+ years of relevant experience in technical support and/OR DevOps field.
Understanding of Java or other compiled language
Experience in customer-facing roles
Experience in Linux
Able to manage complex, escalated cases involving multiple architectures across multiple platforms
Strong technical software-related debugging skills
Knowledge/experience with databases, LDAP, NGINX, Apache Tomcat
Experience in AWS OR azure or GCP is required
Good understanding for Docker & Kubernetes
Deep understanding of TCP/IP
Hands on experience on Java application performance troubleshooting
Good knowledge CI-CD pipelines
Customer facing experience
Excellent in communication

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