What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

The preferred candidate will possess all the following competencies:

• Strong understanding of Deutsche Bank Network topology to be able to initiate investigation of issues that affect to maintain a reliable network connection to the Bank’s infrastructure
• Proactively monitor, recognize, analyze, isolate and/or resolve events and follow processes utilizing a variety of documented tools and techniques
• Ability to communicate effectively throughout the incident management process to ensure that all communications are timely and accurate, as per documented process
• Follow documented support procedures, managing each issue through resolution or turnover to maintain established service levels
• Track update and resolve all assigned incidents and changes in the incident management system, ensuring that documentation is thorough, accurate and meets a standard of high quality
• Properly escalate incidents in a timely manner per support guidelines and procedures
• Liaise with carriers, maintenance partners, internal L2 or other support groups to collaborate on the resolution of incidents
• Maintain technical skills through participation in ongoing training
• Responsible for the internal and external communication of issues to management, other internal support groups, and the customers via email broadcasts or phone
• The position is required to perform in shift operations duty 24x7x365

Your skills and experience

• Knowledge of Network monitoring tools like SMARTs, Netcool or other fault monitoring toolsets
• Knowledge of ServiceNow or other incident and change management tools
• Broad knowledge and background on TCP/IP, MPLS, WAN, and LAN technologies - Ethernet, Spanning Tree etc.
• Good working knowledge on Cisco IOS/operating systems and Cat OS, Nexus 5k/7k/9k & FEX, Arista switches
• Sound understanding and working knowledge of Routing (RIP, EIGRP, OSPF, BGP)
• Knowledge of data-center and wide-area-network routing/switching, tunneling, security operations/engineering, MPLS and Ethernet carrier transports, Wi-Fi
• Experience with liaising with carriers and vendors for faults
• Ability to interpret firewall logs and look for specific permission or denial of a source IPs to a specific destination in support of troubleshooting
• At least 2 years of experience working as a Network Operations Analyst, or equivalent first or second level network support experience in a Global Support Environment
• Ability to work in 24 hrs. rotating shifts.
• Excellent verbal/written communication, organizational skills, ability to prioritize constant changing workload to meet business demand
• Good interpersonal skills and ability to work as a high performing team
• Good understanding of ITIL and service management principals. Preferred: ITIL certification
• Bachelor's degree or equivalent experience
• Preferred: Cisco Certified Network Associate (CCNA) or higher

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs