Key Responsibilities

• Harness Cloud Cost Management Focus:
  • Guide customers in adopting Harness Cloud Cost Management by configuring cost visibility dashboards, setting up budget alerts, and implementing cost optimization workflows.
  • Educate users on features like intelligent cost anomaly detection, resource tagging, and automated savings recommendations.
  • Partner with customer finance and DevOps teams to align Harness capabilities with their cloud cost governance goals.
• Chaos Engineering Focus:
  • Assist customers in adopting Harness Chaos Engineering by designing and demonstrating chaos experiments that improve system resilience.
  • Train teams on creating fault injection scenarios, interpreting results, and integrating chaos practices into CI/CD pipelines using Harness.
  • Advocate for proactive resilience testing to reduce downtime and enhance customer confidence in their deployments.
• About You
  • Conduct onboarding sessions, workshops, and live demos to showcase the value of Harness tools and accelerate user proficiency.
  • Troubleshoot customer issues related to Harness adoption, collaborating with support and engineering teams to resolve blockers.
  • Develop and share adoption playbooks, documentation, and success stories to empower users and streamline onboarding.
  • Gather customer feedback on Harness features and relay insights to product teams to influence roadmap development.
  • Monitor adoption metrics (e.g., feature usage, user engagement) and recommend strategies to deepen tool integration within customer workflows.

Location

• You will be working 3 days from the Bangalore office - Hybrid

What You Will Have at Harness

• Experience building a transformative product
• End-to-end ownership of your projects
• Competitive salary
• Comprehensive healthcare benefit
• Flexible work schedule
• Paid Time Off and Parental Leave
• Monthly, quarterly, and annual social and team building events
• Monthly internet reimbursement