Your Key Responsibilities

• Provide Tier 2/3 product technical support.
• Building software to help automate operations and support activities.
• Manage systemsoftware configurations and troubleshoot environment issues.
• Identify opportunities for optimizing system performance through changes in configuration or suggestions for development.
• Plan, document and deploy software applications on our Unix/Linux/Azure based systems.
• Collaborate with development and software testing teams throughout the release process.
• Analyze release and deployment processes to identify key areas for automation and optimization.
• Manage hardware and software resources & coordinate maintenance, planned downtimes with
infrastructure group across all the environments. (Production / Non-Production).

• Must spend minimum one week a month as on call support to help with off-hour emergencies and maintenance activities and Incidents.

• Provide Holiday support on rotational basis
• Monitoring and telemetry setup and cost optimization on cloud platform.
• Plan and Automate Disaster recovery test activities

• Document all the processed and automations.

Your skills and experience that will help you excel

• Bachelor's degree, Computer Science, Engineering or other similar concentration (BE/MCA)
• Master’s degree a plus
• 3+ years’ experience in Production Support/ Application Management/ Application Development (support/ maintenance) role.
• Excellent problem-solving/troubleshooting skills, fast learner
• Strong knowledge of Unix Administration.
• Strong scripting skills in Shell, Python, Batch is must.
• Strong Database experience – Oracle
• Strong knowledge of Software Development Life Cycle
• Power shell is nice to have
• Software development skillsets in Java.
• Worked upon any of the cloud platforms – GCP/Azure/AWS is nice to have