What you will do:

• Should have strong Technical Skills on SIP and Microsoft 365 services.
• Should have strong understanding on Quality of Service (QoS), TCP/IP and Network communications.
• Should have an understanding on bringing the Automation ideas in the ways of working
• Should understand ITIL incident, problem, and change management practices, working to defined service level agreements. Also, responsible for reporting, vendor management, asset management.
• Flexible in approach to work content and responsibilities.
• Designing, implementing including Installing, configuring, and supporting on related services of Teams/Skype for Business.
• Responsible for the operation and management of Ericsson Skype/Teams Application Services and infrastructure.

The skills you bring:

• Unified Communications - Microsoft Teams applications, Video services
• Experience in L1 service desk.
• Identity And Access Management.
• Infrastructure as a Service (IaaS).
• CI/CD. - Descopes.
• Network (Switching, Routing and Security) - IT security, Monitoring and compliance.
• Understanding Artificial Intelligence Markup Language (AIML) - Service delivery management

Key Qualifications:

• Education: Graduate in Computer Science or similar
• Minimum years of relevant experience: 3-6 years of relevant experience in the unified communications - teams application & Video services