RESPONSIBILITIES

Strategy

Resiliency

• Team member to enhance application service and infrastructure resilience through self-healing and automated failovers - target a 99.99% up-time to customers.
• Assist in the running of planned random disruption of production infrastructure to ensure accountability for building resilient, always-on systems.
• Build resilience into the application so underlying system failures are handled gracefully and do not impact end users. Influence design/development teams to always be thinking of the rainy-day scenarios. 

Efficiency

• Identify opportunities to eliminate all manual and repeatable activities (toil) via tooling and automation
• Reduce the number of repeat incidents by permanently fixing the underlying root cause of issues

Capacity Planning

• Enhance application and infrastructure scalability via iterative capacity management with the goal of reducing the effort required for capacity reviews through deep monitoring and auto-scale properties.
• Continuously monitor capacity for any discrepancies or spikes

Business

• Availability/Reliability/Performance
• Design, Code, implement break fixes to improve service availability based on outcomes of thematic reviews
• Participate in post mortem reviews helping to ensure each exercise is a blameless “adjust” opportunity
• Monitor SLIs/SLOs in partnership with Product Teams to achieve the optimal development velocity 
   

Processes
Monitoring

• Optimize monitoring to reduce false positive alerts
• Creatively deepen monitoring capabilities leveraging the 3 tenets of observability – logs, metrics and traces
• Ensure all critical user service journeys are traceable end to end
• Ensure Production Solutions are fit for purpose. Where gaps are identified put a plan in place to uplift the toolset

People and Talent 

• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations in the team and work in collaboration with other team members.

Risk Management

• Identify key issues in the business areas being supported, and based on this information, put in place appropriate controls and measures to assess, monitor, control & mitigate risks.
• Ensure a full understanding of the risk and control environment within Technology Services. 
• Ensure support procedures are in place and adhere to Group Security & Audit policies within Technology Services.
• Active engagement with all audit issues arising in this support environment.
   

Governance 

• Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
• Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and Willingness to work with any local regulators in an open and cooperative manner.

Regulatory & Business Conduct 

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Production Engineering team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment. 
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Business Heads in the country and the group
• Domain Heads in Tech Services 
• Country CIO and CTM
• Business CIO 

Qualification

• Relevant degree in Computer Science/Technology and evidence of continuous pr Official notification