Primary Responsibilities:

• Gain and maintain deep technical understanding of the FlexPLM application as well as various aspects of its Cloud Deployment Troubleshoot/Investigate various aspects of the application stack (UI/Application/DB/Infra/Network) individually or as part of team to identify root cause and ensure resolution.
• Develop technical best practices for issues Join calls with other team members and customers to troubleshoot issues, when required.
• Best practices in knowledge management Work with integrity, independence and diligence to ensure timely resolution.

Expertise and Knowledge:

Technical Proficiency:  

• OS: Must be Linux aware (Proficiency preferred). Shell script capable.   
• Cloud Computing: Some awareness of cloud computing (AWS / Azure), 
• Languages: 
• Proficient in Java, HTML and Javascript.  
• Good knowledge of SQL
• Basic understanding of Shell Script. 
• Database:  Awareness of Oracle / Postgres / MS SQLServer  
• FlexPLM or Windchill: Prior experience or knowledge of FlexPLM or Windchill would be preferred.   
• Problem-Solving: Ability to diagnose issues using logs, monitoring tools, and basic coding/scripting. 
• Communication: Excellent written and verbal communication skills, with the ability to explain technical issues clearly and concisely. 
• Learning Mindset: Demonstrated motivation to learn new technologies and stay updated with trends in cloud computing, databases, and systems architecture. 

Preferred Qualifications:

• Exposure to DevOps/SRE concepts like CI/CD, automation, containerization (Docker), and orchestration (Kubernetes) is a plus. 
• Experience in developing or maintaining multi-tier applications
• Experience with IT system administration or technical support roles, especially in cloud environments, is a plus. 
• Knowledge of IT networking fundamentals and security principles is a plus. 

Basic Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related technical field, or equivalent work experience.