hat You’ll Take On

• Windows Administration

  • Manage and maintain Windows servers, ensuring their stability, security, and performance.

• CheckMK

  • Utilize CheckMK for comprehensive monitoring and alerting, ensuring all systems are functioning optimally.

• Linux Administration

  • Diagnose and resolve issues on Linux systems, ensuring minimal downtime and maximum efficiency.

• VMWare

  • Manage virtual environments using VMWare, ensuring resources are optimized and available.

• vSan Understanding

  • Demonstrate a solid understanding of vSan for effective storage management and troubleshooting.

• Cloud Administration

  • Administer and manage cloud services across AWS, Azure, Splunk, and GCP, ensuring seamless integration and operation.

• Risk Assessment

  • Assess potential risks and impacts on game services and revenue, taking proactive measures to mitigate them.

• Issue Identification

  • Identify issues, alerts, and critical service incidents using provided dashboards and monitoring tools.

• Service Troubleshooting

  • Utilize studio playbooks to troubleshoot and diagnose basic issues across various services.

• Communication

  • Relay accurate and timely information regarding service impacts to game studios, ensuring effective communication during incidents.

• Incident Management

  • Spearhead outage management, including communication, triage, and escalation.

• Daily On Call

  • Responsible for triaging and troubleshooting critical alerts form critical systems

What You Bring 

• Experience:

  • Live Services Knowledge: Understanding of live services and their operational requirements.

  • Change/Crisis Management: Experience in managing change and crisis situations, ensuring minimal disruption to services.

  • Effective Communicator: Able to relay information accurately and timely to the game studio and other stakeholders.

  • Team Player: Works well in a collaborative environment, sharing knowledge and supporting team members.

• Proactive Problem-Solving:

  • A commitment to continuous improvement and proactive issue resolution.

  • Proven experience in troubleshooting production problems affecting live services.

  • Able to identify potential issues before they become critical and manage details effectively.

• Background:

  • At least 1 year of experience in a similar role and/or 3 years experience in a relevant role.